API Business Solutions Analyst

Title: Associate API Business Solutions Analyst (level 5) 

Location: current schedule is hybrid (40-50% in the Amelia, Ohio office)

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $1.9 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

The Application Programming Interface Business Solutions Analyst will drive the success of our API-based digital distribution offering as part of our digital transformation program. The ideal candidate will have a strong understanding of business needs and technical API solutions to drive digital transformation within our company. This individual will collaborate with cross-functional teams to design, implement, and optimize APIs that support business operations, enhance system integrations, and deliver seamless customer experiences in a dynamic industry.

Roles & Responsibilities:

• Business Requirements Gathering:
  • Work closely with stakeholders, including product owner, client partners, business leaders, and technical teams, to gather, document, and analyze business requirements for API solutions.
  • Translate business needs into functional and non-functional API requirements, ensuring alignment with company objectives.
• API Design & Integration:
  • Collaborate with technical teams to design APIs that meet business needs, integrating with existing systems, databases, and third-party services.
  • Ensure that API solutions are scalable, secure, and adhere to industry standards, particularly in the insurance and financial services sector.
  • Participate in API lifecycle management, from conceptualization and design to testing, deployment, and maintenance.
• Process Optimization & Analysis:
  • Conduct thorough analysis of business workflows and processes to identify opportunities for automation and API-driven solutions.
  • Monitor and analyze API performance, identifying areas for improvement and optimization to enhance operational efficiency and user experience.
• Stakeholder Collaboration & Support:
  • Act as a liaison between the business and technical teams, facilitating clear communication and ensuring that technical solutions meet business objectives.
  • Provide ongoing support to internal teams, helping them troubleshoot and resolve issues related to API integrations.
• Compliance & Documentation:
  • Ensure API solutions comply with regulatory requirements and internal policies, particularly in areas such as data security and privacy.
  • Maintain comprehensive documentation of API design, integrations, and technical specifications.
• Customer Focus:
  • Understand American Modern’s distribution partner needs, pain points, and preferences related to digital distribution in the insurance industry. Use customer insights to drive product improvements and enhance the overall user experience.
• Continuous Improvement & Innovation:
  • Stay up to date with industry trends, emerging technologies, and best practices related to API development and integration in the financial services and insurance sectors.
  • Propose new API-driven solutions and innovations that drive business growth, enhance customer experience, and improve operational efficiencies.
• Change Management:
  • Collaborate with internal stakeholders and external business partners for launch and Go-To-Market activities.
  • In collaboration with the Product Owner, leverage the established Change Management framework and toolkit to achieve business objectives.

Required Technical Skills:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Certification in Business Analysis (CBAP) or API-related certifications is a plus.
• Minimum of 2-4 years of experience in business analysis, particularly within the insurance or financial services industry.
• Proven experience working with APIs and OpenAPI standards, understanding RESTful APIs, SOAP, Web Services, and API management tools (e.g., Microsoft APIM, Apigee, MuleSoft, or AWS API Gateway).
• Experience in analyzing business processes and translating them into technical requirements for API solutions.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Knowledge of data formats such as JSON, XML, and experience with API documentation tools (e.g., Swagger, Postman).
• Familiarity with system integration platforms and tools.
• Basic understanding of cloud-based platforms (e.g., AWS, Microsoft Azure) and their role in API deployment.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to work collaboratively in a cross-functional team environment.
• Detail-oriented with the ability to manage multiple priorities and projects simultaneously.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage (included in your health insurance plan)
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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