Summer Intern - Customer Experience


WE OFFER

Empower yourself. Start building your career with a national industry leader.

American Modern Insurance Group is on a maturing journey toward customer-centricity – with an aim to place CX-led design at the heart of our operating model. We are looking for a talented intern who can help us visualize these experiences to educate and inspire our teams – all with the purpose of bringing a design and customer-led approach to solving business challenges and pursuing opportunities.


Do you think that interns just run errands and make copies? Not here, American Modern interns are given real, meaningful work.

As a valued intern with our Customer Experience team, you will have the opportunity to assist with the following projects:
  • Support the development of Experience-led design practices in American Modern: be an innovator and enabler by bringing your best practices along with a commitment to share and learn new ideas
  • Leverage the CX Design System to produce assets that are easily usable by the organization and that enable the customer to be “present in every room”
  • Build and curate the master set of experience designs across the Enterprise CX Blueprint; ensure this body of work is a referenceable asset for teams
  • Assist in facilitation of agile design sprints to develop the experience journey and support agile implementation via test/learn/iterate/scale or fail approach
  • Assist in the interpretation and incorporation of research into the experience design process
  • Help develop project level epics, user stories and user requirements to inform functional and technical requirements
Example Projects:
  • CX Toolkit development
  • User story-to-capability mapping
  • Design thinking session co-facilitation
At American Modern, a Munich Re company, you’ll be a part of a team and learn firsthand what it’s like to pursue a career in Customer Experience at one of the world’s largest reinsurance companies.

Summer interns have the opportunity to explore future careers with American Modern.

WE EXPECT

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

American Modern is a widely recognized, national leader in the specialty insurance business. With close to 50 years of experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market. One of our newest lines is pet health insurance. The company is headquartered in suburban Cincinnati, Ohio.

American Modern is licensed in all 50 states and offers insurance products through a number of property and casualty companies which serve more than 1.7 million policyholders. As part of its parent company, American Modern’s companies are rated A+ (Superior) by the A.M. Best Company an independent analyst of the insurance industry, and is also a Ward’s 50® Top Performer another well-regarded industry standard of stability and excellence.

American Modern joined Munich Re as a key part of the world reinsurance leader’s North American insurance operations in April 2008. Munich Re has approximately 47,000 employees in over 50 locations throughout the world and operates in all lines of insurance. It is among the top 100 companies on the Forbes Global 500 list.