Customer Service Representative


WE OFFER

Successful completion of New Hire Training. Uses 1-2 skills for phone coverage. Skills can be CR/Billing or Click to Chat. Has multiple product knowledge; Ability to process multiple products and transactions. Ability to multi-task and work independently. Ability to work in a fast-paced environment.

*Schedule is Monday-Friday 11am-8pm
Roles & Responsibilities:
  • Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
  • Processing transactions for multiple lines of business, systems, & products
  • Uses multiple computer applications
  • Actively participates and involvement in department initiatives and goals

WE EXPECT

Qualifications:
Required Core Competencies:
  • Ensures Accountability
  • Communicates Effectively
  • Instills Trust
  • Customer Focus
  • Resourcefulness

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

American Modern is a widely recognized, national leader in the specialty insurance business. With close to 50 years of experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market. One of our newest lines is pet health insurance. The company is headquartered in suburban Cincinnati, Ohio.

American Modern is licensed in all 50 states and offers insurance products through a number of property and casualty companies which serve more than 1.7 million policyholders. As part of its parent company, American Modern’s companies are rated A+ (Superior) by the A.M. Best Company an independent analyst of the insurance industry, and is also a Ward’s 50® Top Performer another well-regarded industry standard of stability and excellence.

American Modern joined Munich Re as a key part of the world reinsurance leader’s North American insurance operations in April 2008. Munich Re has approximately 47,000 employees in over 50 locations throughout the world and operates in all lines of insurance. It is among the top 100 companies on the Forbes Global 500 list.