UX Designer


American Modern Insurance Group is on a maturing journey toward customer-centricity. This role is responsible for the creation of experience designs across all interaction channels. Reporting to the AVP – Experience Design, this is an individual contributor role tasked with understanding and leveraging customer insights, working with UX Researchers to direct additional user testing where needed, creating design assets for use by development teams, and assisting UI Designers in developing rich digital-first, digitally-enabled, and non-digital experiences. This person will have the skills necessary to ensure designs are aligned to the customer need and easily understood by the implementers of the designs. As with all members of the CX team this role is also expected to serve as a coach – in this case, to guide the organization when to engage UX Designers and to upskill the organization in basic UX principles.

Roles & Responsibilities:
Digital Design:
  • Create and deliver various forms of experience artifacts, including wireframes, storyboards, sitemaps, and screen flows
  • Leverage the tools in the AMIG design toolkit (e.g., Figma, InVision, Sketch, Axure, Miro), and advise when new tools and capabilities are warranted
  • Lead workshops of cross-functional subject matter experts to envision new digital-first experiences that are beneficial and feasible, utilizing design thinking methodologies
  • Create prototypes of products and services that can be leveraged by implementation teams
  • Assist the UI Designers in maintaining the AMIG design system manager (DSM)
Service Design:
  • Lead workshops of cross-functional subject matter experts to envision new digitally-enabled and non-digital experiences that are beneficial and feasible, leveraging design thinking methodologies
  • Collaborate with the Operations Consulting Group to synergize UX design with process optimization
  • Leverage service design tools (e.g., journey mapping, service blueprinting) to identify opportunities for new experiences that better meet customer needs
  • Contribute to the strategic designs efforts of the CX team in order to visualize the aspirational customer journey of the future
Team Relationships:
  • Leads and/or is an integral part of agile design and development teams
  • Collaborate effectively with remote and onsite team members
  • Identify, evaluate, and sustain relationships with key internal partners
  • Continuously identify new techniques, methodologies, and enhancements in experience design via training and collaborative external partnerships


Required Technical Skills:
  • Strong experience in design and prototyping solutions (e.g., Figma, InVision, Sketch, Axure, Miro)
  • Expert in design workshop facilitation, leveraging design thinking methodologies
  • Strong experience in visualizing experiences via wireframing, prototypes, screen flow diagrams, etc.
  • Experience creating journey maps, service blueprints, etc., to diagnose and design experiences
  • Exceptional willingness to be a continuous learner of new methodologies and technologies
  • Strong collaborating with a willingness to either lead or be a contributor to agile teams
  • MS Office suite
Required Experience:
  • 2+ years’ experience in UI design, UX design activities, and/or service design
  • 2+ years’ experience in user research
  • Bachelor’s degree in design, psychology, or related field
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Modern is a widely recognized, national leader in the specialty insurance business. With close to 50 years of experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market. One of our newest lines is pet health insurance. The company is headquartered in suburban Cincinnati, Ohio.

American Modern is licensed in all 50 states and offers insurance products through a number of property and casualty companies which serve more than 1.7 million policyholders. As part of its parent company, American Modern’s companies are rated A+ (Superior) by the A.M. Best Company an independent analyst of the insurance industry, and is also a Ward’s 50® Top Performer another well-regarded industry standard of stability and excellence.

American Modern joined Munich Re as a key part of the world reinsurance leader’s North American insurance operations in April 2008. Munich Re has approximately 47,000 employees in over 50 locations throughout the world and operates in all lines of insurance. It is among the top 100 companies on the Forbes Global 500 list.