Resilience & Customer Service Manager (m/f/d)*

Great Lakes Insurance SE
Munich , Germany

Great Lakes Insurance SE – with its branches in UK, Australia, Ireland, Italy and Switzerland and our subsidiary in UK – is a white-label specialty provider and enabler for primary insurance. We are an integral part of Munich Re Group, and enable primary insurance specialty business for Munich Re’s Global Specialty Insurance (GSI) as well as primary insurance opportunities that are closely connected to the core business of Munich Re Reinsurance. Our extensive license portfolio allows us to provide specialty insurance solutions in >100 countries. Our ability to serve our clients, policy holders and partners relies on our core values: We believe in taking responsibility for our actions, finding the best solutions for our clients, collaborating as a team, and staying versatile in an ever-changing world.


The Resilience and Customer Service Manager will define scenarios that test and validate continuous recovery initiatives across Great Lakes important business services. The function ensures that customers of our retail insurance products receive the support they need when they contact us directly and to assess that selected third parties are meeting our expected customer support standards where we outsource the responsibility to them.  


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As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

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* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified. 

Münchener Rückversicherungs-Gesellschaft
Laura Fuchs • HR Consultant
Königinstraße 107 • 80802 München • GERMANY