Claims Service Rep - Personal Lines


WE OFFER

We are looking for talented Claims professionals to join our team! If you are a Claims professional that is passionate about “getting it right” and serving your customers, this role could be a great fit for you. HSB has a multitude of product lines and provides comprehensive product and systems training to position you to be successful. HSB has a long and respected reputation as the leader in our industry. We carry an AM Best rating of A++ (Superior) and have over 150 years in the business. Our employees enjoy; work life balance, generous paid time off, competitive pay & benefits and an amazing company culture and work environment

Our Claim Service Representatives are a critical in delivering the HSB value proposition to our clients. In this position, you will manage claims and provide our customers with superior customer experience. Key responsibilities includes, but not limited to, prompt contact, timely assessment of damages, investigation relative to the cause of loss, application of relevant coverage, creation of a plan for claim evaluation and resolution, and achievement of the most efficient, cost-effective resolution.

In this position, employee manages claims associated with the existing personal line products (HSP, SL and IDR). Provides customers with quality and service that is consistent with established claims management standards. Key responsibilities includes, but not limited to, prompt contact, timely assessment of damages, investigation relative to the cause of loss, application of relevant coverage, creation of a plan for claim evaluation and resolution, and achievement of the most efficient, cost-effective resolution. Adhere to established claims management standards to produces claim files that reflect accuracy, timeliness, efficiency and distinctive customer service.



WE EXPECT


Bachelor's Degree preferred
3+ years of insurance claim experience preferred
Customer facing experience
State or jurisdiction-required certifications exams and/or adjusting licenses AIC, CPCU or SCLA preferred

Knowledge and Skills:

Ability to function independently as well as in an environment of teamwork and collaboration.
Superior coverage analysis skills and command of a wide range of commercial liability insurance policies.
Ability to navigate difficult situations with both internal and external groups.
Excellent organizational and time management skills
Ability to influence and negotiate.
Possess strong customer service skills and behaviors.
Makes decisions in an informed, confident and timely manner.
Strong verbal communication skills including an excellent phone manner, and strong written communications skills to include coverage and legal vernacular.
Proficient in Microsoft Windows, MSWord, Internet and ability to prepare, update and manipulate MS Excel spreadsheets.



At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world’s leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: http://www.linkedin.com/company/hsb