Process Improvement & Knowledge Analyst


Participate in problem solving and process excellence initiatives within Service Operations and across HSB business units. Participate in efforts to understand, document and improve workflows to increase efficiency and quality. As a change agent, propose improved ways of working rooted in data and process excellence methodologies. Coordinate project planning and execution.


Education & Experience:

Bachelor's Degree or equivalent work experience is required
3+ years’ experience within Business or Operations disciplines, ideally within the Insurance industry
Participation in project teams focused on delivering positive change
Strong experience working with MS Office suite

Knowledge & Skills:

Self-starter that takes initiative in learning new approaches and disciplines, and is comfortable working in new and unknown areas
Natural aptitude toward analysis and problem-solving, with a history of proposing ideas
Familiarity with how data can be used to deliver insights
Excellent written and verbal communication skills
Active listening
Attention to detail
Demonstrated commitment to readily accept and personally adapt to change and encourage others to embrace it as well

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world’s leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: