Claims Service Rep - Cyber


Reporting to the Director of Cyber Claims, this position is primarily responsible for managing complex first party commercial cyber claims, including active ransomware, data breaches and social engineering. The Cyber Claims Service Representative will coordinate and manage the team of incident response vendors to assist the insured in effectively mitigating and resolving the incident. As a customer-facing position, the Cyber Claims Service Representative is hugely focused on delivering high-quality service consistent with established claims management standards. Independent and creative problem solving is essential along with the ability to work in a team environment. Key responsibilities include prompt contact, investigation relative to the cause of loss, assessment of coverage applicability and availability, and achievement of the most efficient, cost-effective resolution.

Location Negotiable.


College Degree or high school diploma with equivalent work experience
Previous work experience (2+ years) in claims adjusting with a proven track record of investigating complex losses.
Adjuster licensing as required by state.
Good working knowledge of PC's (Microsoft 365)
Strong verbal, written, and interpersonal skills.
Ability to handle high volume of work.
Good organizational skills and ability to function effectively in a team environment and be self-motivated.
Some travel may be required

College degree in Computer Science, Engineering or Business with completion of insurance course work
1+ years of Cyber adjusting experience
Working knowledge of IT equipment and infrastructure
CPCU designation
Knowledge of MS Word, Excel, Guidewire.
Experience in a customer facing role, financial, or service oriented position.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world’s leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: