Business Systems Analyst


Ensures consistent, quality service to all CAD disciplines within HSB. Serves as a primary technical resource for the division providing technical insight and expertise on insurance systems applications and infrastructure. Interacts with IT resources to investigate and resolve moderately complex application bugs. Analyzes existing architecture, applications and processes in order to facilitate continuous improvement to maintain maximum efficiency and cost-effectiveness. Performs technical issue research and resolution in support of production activities. Participates in the facilitation of application implementation and enhancement testing as it pertains to business requirement fulfillment.


Education & Experience:
BS degree in Computer Science, Operations Management, Business Analysis, or Business Administration required; MS degree desired.
1 to 3 years experience in formal business systems analysis is required, 3+ years is preferred
Experience in Process Development/Improvement, Data Mining/Analysis, Client/Server Applications, Structured Query Language (SQL), User Acceptance Testing (UAT) Case Design/Documentation/Execution/Results Management, Regression and/or Stress Testing, Technical Issue Analysis/Resolution
Experience in providing excellent customer service either on the front-line or in the back office
Lean Six Sigma or comparable process improvement program certification is preferred
CBAP Certification is preferred
Insurance industry experience
Business Operations experience

Knowledge & Skills:
Good communications skills (verbal and written)
Strong problem solving, analytical and presentation capabilities
Attention to detail
Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
Working knowledge of commonly-used concepts, practices, procedures and systems. HSB practices and systems desired
MS Office (Windows, Word, Excel, Access)

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world’s leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: