Product Operations Manager - Cyber


Manage the product lifecycle of a particular product family across distribution channels (i.e., Cyber, Specialty Liability, Equipment Breakdown). Known as the “go to” person to solve for new business opportunities for their respective product family due to their deep knowledge of both the product and the process to deliver that product to the market. Ensure that business processes deliver desired business outcomes. Manage the lifecycle of the product development/ enhancement process, inclusive of product ideation, formal product development, market launch and monitoring and strengthening phases for their respective product family. Drive the goal of delivering more frequent enhancements to the market using a consistent process and approach for execution (i.e., align effort to payoff and introduce “Minimum Viable Approach” where it makes sense). Ensures that the framework provided for an effective product lifecycle management process enables product performance reviews, execution of initiatives and management of product issues.

In addition, has a deep understanding of the operational process for each product and/or product family in order to identify and spearhead operational efficiencies in every step of the value chain to enable more rapid changes of business needs. Establish new processes where needed and maintain a culture of continuous improvement for existing processes to maximize efficiencies. Own the end-to-end operational value chain for the delivery of a product family. Also organize the necessary resources and choreographs deliverables across multiple functional teams involved in each product initiative to ensure timely and thorough execution accounting for dependencies and inter-dependencies. Partners with the Global Product Owners and divisional Product Managers/Business Segment Leaders to ensure optimal delivery of products across various distribution channels in the US Market.


Education and Experience:
  • Bachelor’s Degree or equivalent work experience is required
  • 5+ years’ experience Process Improvement and Project Management
  • 3+ years’ experience in Insurance industry (P&C industry a plus)
Knowledge and Skills:
  • Leadership skills
    • demonstrates courage in difficult situations
    • marshals resources to get things done
    • persuades others to win support
    • demonstrates organizational savvy
    • sees conflict as opportunities to make things better
    • drives results and accomplishes objectives
  • Critical thinking, system thinking
  • High level problem solving
  • Strong written and verbal communication skills
  • Strong analytical skills
  • Strong time management and organizational skills
  • Proficiency in Microsoft suite (Word, Excel, PowerPoint, Project)
  • Ability to work independently and within a team environment
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world’s leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: