Client Operations Manager


Execute business development opportunities for HSB and our partners. Manage cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manage the end-to-end operational value chain for HSB’s target and/or traditional clients and prospects. Interact with senior executives to manage progress of HSB’s business development activities. Act as the dot-connector in client challenges and opportunities through the development of trusted partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise. Maintain and monitor operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution and building synergies. Support the promotion and onboarding of HSB’s Digital Services and act as the project manager in the adoption of these services


Education and Experience:
  • Bachelor’s degree or equivalent work experience is required
  • 4+ years’ experience in the P&C industry is required
  • 3+ years’ experience in Project Management is preferred
  • Workflow documentation experience is preferred
Knowledge and Skills:
  • Acts as a change champion and sees conflict as opportunities to make things better
  • Marshals resources and persuades others to win support
  • Effectively communicates detailed information with stakeholders and collaborate jointly to solve problems and drive progress
  • Strong collaboration mindset and ability to influence and create alignment across functions and across all leadership levels
  • Displays strong analytical and problem-solving skills; leverages data to drive decisions
  • Executes within ambiguity/change
  • Excellent at multitasking, documentation, staying organized while aligning multiple resources with agility
  • Ability to manage multiple initiatives, with conflicting timescales and meet deadlines
  • Demonstrates stakeholder management skills and ability to work “in the gray” for an extended period of time

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world’s leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: