IT Service Manager (m/f/d) *

Primary Objectives:

The IT service manager provides a strategic interface between HSB Canada internal business stakeholders and the Global / HSB Group IT Shared Services. The IT Manager acts as a trusted advisor to ensure HSB Canada’s business IT requirements are met through the successful execution of requests and ensures appropriate IT strategy development, solution discovery, service delivery, relationship management, as well as governance and risk management.

A solid understanding of business and technology operations, current technological trends and architectures will support the prioritization of projects the identification of opportunities to provide more cost-effective support to the business through the improved use of technology as a competitive advantage.

As the primary liaison between HSB Canada and Group IT Shared Services, the IT Manager participates in routine, strategic and annual planning meetings for the business as well as IT and works with other IT management to ensure the business needs are incorporated into the overall IT plan.

The IT Service Manager reports to the Vice President, Head of Information Technology of HSB Canada with a matrix reporting relationship to the HSB Group Head of Business Services.

Job Responsibilities:

Global IT – Oversight & Advocacy – 65%

IT Consulting and Leadership – 35%


Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing the future of insurance and risk solutions, for a modern world.

At HSB, we value the strengths and contributions of our diverse workforce. We offer continuous learning opportunities, giving you flexibility to grow in your career while enjoying a healthy work-life balance and a collaborative approach in our coast-to-coast network of offices. Become part of a rewarding and impactful workplace experience while seeing first-hand technologies and risk solutions that are changing the way we live and work.

HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please


  • Bachelor’s degree in Information Technology, Business or a related field, or equivalent work experience.
  • 7 - 10 years of information systems experience with complex project management experience, including two years of delivery management.
  • Proven stakeholder management skills that promote team collaboration and engagement.
  • Experienced in project management methods, tools and techniques.
  • Ability to work independently as well as in an environment of teamwork and collaboration.
  • Excellent organizational and time management skills.
  • Demonstrated ability to make decisions in an informed, confident and timely manner.
  • Strong verbal and written communication skills, including the ability to negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
  • Proficient using Microsoft Office or comparable product for word processing, spreadsheets, database management and presentation development.
  • Strong business acumen required with additional understanding of the Insurance industry preferred.
  • Negotiation skills and experience/in-depth knowledge of the business, business requirements analysis and IT processes.
  • Ability to work autonomously with matrix reporting responsibilities.
  • Strong customer-service orientation.



Creating and maintaining a work environment that promotes respect, diversity and dignity is important to us. We strive for equality in our workplace, to eliminate employment barriers, and promote a workplace based on principles which align with our company values and promote positive employee practices. Candidates requiring accommodation during any stage of our selection process should advise us of this; we will strive to work with individuals to find a suitable means to meet their needs.

We thank all candidates for their interest; however only those selected for interview will be contacted.