Claims Adjuster, Commercial Equipment Breakdown, Toronto

HSB Canada
Toronto , Canada

Primary Objectives:
HSB is currently seeking an experienced professional to join our team of experts as a Commercial Equipment Breakdown Claims Adjuster in our Head Office located in downtown Toronto. The right professional for this opportunity is client-focused, self-driven, and enjoys utilizing his/her technical expertise to resolve equipment breakdown claims in a prompt and helpful manner. Come partner with our team and act as a key HSB liaison as we continue to strategically strengthen HSB’s claims capabilities and our clients’ experiences. 


Job Responsibilities:
In compliance with established company standards and procedures, and in observance of superior customer service practices, the main responsibilities of this position involve:
•    Full-cycle claims handling, from First Notice of Loss to final settlement and payment.
•    Effectively advise the insured on issues related to claims and provide prompt service and quality.
•    Appoint and lead experts in support of the investigation of claims.
•    Negotiate settlements and other challenges to resolve claims.
•    Interact with insureds and client companies to provide advice and guidance towards effective resolution of claims.


•    University Degree and/or CIP designation completed or in process.
•    3-5 years of Equipment breakdown or commercial property claims experience.  
•    Technical credentials and/or a good understanding of equipment breakdown is an added plus, but not a requirement.
•    Capable of managing an active pending of claim files.
•    Strong negotiation skills partnered with excellent customer service skills and relationship building skills.
•    Ability to exercise good judgement and strong analytical thinking.
•    Excellent communication, presentation and negotiating skills.
•    Ability to work independently and as part of a team.
•    Proficient in MS Office and databases.