Director Operations

King of Prussia , United States


Strategize and implement initiatives to optimize business processes.  As a member of the management team work to improve operational efficiency including employee productivity, budget spending and problem solving.  In addition, work closely with customers both internally and externally to ensure that our service commitments are being met. Ensure that all production is completed within exceptional quality results.  


Education and Experience:

Bachelors’ degree or equivalent work experience is required

8+ years’ related experience including management

5+ years’ experience in customer services


Knowledge and Skills:

Excellent communication and organization skills

Skilled at creating original plans and goals

Strong analytical and mathematical skills

Strong administrative, management and personnel recruitment skills

Adaptable to change



At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   


We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.