Senior Claims Handler

Company
HSB
Location
Manchester , United Kingdom

Role: Senior Claims Handler

Location: Greater Manchester (within a commutable distance)

Work Pattern: Full time - hybrid working (2 days per week in office)

Permanent

The role:

As the Senior Claims Handler, you will be responsible for handling larger and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber. You will be working to deliver market leading customer service to HSB’s customers and internal and external stakeholders. You will ensure that claims are handled proactively, competently and in line with HSB’s service level agreements.

Key Responsibilities:

Claims handling on all products across HSB’s portfolio from FNOL to settlement, to drive increased levels of customer service and productivity.
Work on litigation, mediation and all legal matter where required.
Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
Able to organise, run and contribute to stakeholder meetings both internal and external.
Managing relationships and expectations internally and with client companies, brokers, intermediaries, direct insured’s and third parties, including face to face to deliver excellence through the lifecycle of the claim.
Responsible for identifying any training requirements within the claims team and provide support to the Claims Leadership Team in developing and delivering that training.
Ensure all regulatory requirements and governance are met through the process.
Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc.

Key Skills & Experience:

Customer Relationship Management
Good understanding of regulatory and legal frameworks
Understanding of the UK insurance market
Ability to meet tight deadlines and manage busy workloads
Previous experience of the Engineering & Construction market (desirable)
Experience dealing with large & complex claims (essential)

Qualifications:

ACII (completed or working towards)
CIP (Irish equivalent)

Benefits

A snapshot of some of our benefits:

Agile/Hybrid working
Private Healthcare (Aviva)
Aviva Digital GP
Employer Pension contribution of 13%
Annual bonus
Professional qualification support
25 days annual leave (plus bank holidays)
x2 wellbeing days per year

Apply now!

Apply for this Job!

At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.