Process Excellence Leader

Company
HSB
Location
Hartford , United States

Manage the design, implementation and adoption of updated business processes (including associated change management activities) that support transactional excellence, client engagement, operational efficiency, and ultimately profitable growth in HSB’s transactional insurance business.

Drive and support the execution of important initiatives that improve transactional customer experiences and outcomes. This role will collaborate with stakeholders across the company, and at all levels, to support and develop business enhancement strategies that improve how HSB delivers transactional accounts. Translate business requirements and opportunities into executed action related to people, process, and technology. Ensure the execution of key initiative deliverables using a variety of tools including, but not limited to, strategic analysis, business requirements, process mapping, business case development, business and operational readiness planning, and capability road map development.

Perform a thorough end-to-end design review of key CAD business processes, with an initial focus on transactional quote delivery.  Create and document a next generation operating model and business process design for CAD’s high-volume, automated, data-driven business segments.  Implement a transition plan that maximizes speed to market for the new model, utilize a repeatable methodology for future process enhancement, and drive continuous process improvement initiatives throughout CAD.

 

Education and Experience

• Bachelor's Degree in Business, Information Systems, Engineering, Statistics, and/or equivalent work experience is required
• Masters degree preferred
• 7+ years of business process design, analysis and re-engineering, including data analysis techniques and use of mapping tools (e.g. Visio)
• 5+ years leading operational excellence initiatives that resulted in measurable change
• 3+ years leading complex, cross-functional initiatives
• Lean Six Sigma Black Belt or comparable process improvement certification preferred
• Demonstrated ability to promote and instill Process Excellence strategy through adoption of methodologies and best practices
• Experience with indirect leadership and mentorship

 

Knowledge and Skills

• Self-starter that takes initiative and can work independently but also highly collaborative in solutioning
• Expert-level understanding of Lean process improvement concepts and techniques as they pertain to the DMAIC lifecycle
• Ability to analyze data to deliver insights and focus
• Excellent presentation and facilitation skills
• Active listening with keen objectivity
• Relationship building at all levels of the organization
• Big picture thinking paired with attention to detail – ability to bring high level business context and detailed processes together
• Skilled in simplifying the complex
• Indirect leadership and strong ability to influence
• Demonstrated commitment to readily accept and personally adapt to change and encourage others to embrace it as well

 

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

 

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.