Claims & Relationship Lead

Company
HSB
Location
Manchester , United Kingdom

Role: Claims & Relationship Lead

Location: Manchester (hybrid working)

Permanent

The Role:

As the Claims & Relationship Lead, you will report into the Claims Operations & Relationship Manager and working closely with the Business Development Teams & Partnerships to deliver to our clients the development, implementation and monitoring of claims processes and value add services. The deliver and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships.

Key Responsibilities:

Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
Assist the Claims Operations & Relationship Manager in the design, development, and implementation of claims service processes and activities to support on-boarding of new partnerships and new product development.
Coordination and pro-active management of regular claims and service review meetings with key business partners and client companies.
Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
Work closely with Business Development and Partnerships to assist and provide support for the onboarding of new business portfolios and distribution partners.
Support the ongoing relationship management of existing partners.
Marketing & Communication to raise awareness of the Claims Team, including maintaining a Social Media presence.

Key Skills & Experience:

Good knowledge of general insurer markets and programmes.
Track record of successful customer relationship management
Excellent written skills and the ability to draft and create contract wordings.
Ability to produce “user friendly” Management Reports.
Ability to speak a European language other than English (Desirable)

Qualifications & Educational Requirements:

Partial or completed CII Qualifications – (preferred)

Benefits:

A snapshot of some of our benefits:

Agile/Hybrid working
Private Healthcare (Aviva)
Aviva Digital GP
Employer Pension contribution of 13%
Annual bonus
Professional qualification support
25 days annual leave (plus bank holidays)
x2 wellbeing days per year

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At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.