Business Systems Analyst

Hartford , United States

Ensures consistent, quality service to all disciplines within HSB.  Serves as a primary technical resource for the company providing technical insight and expertise on systems applications and infrastructure. Interacts with IT resources to investigate and resolve moderately complex application bugs and data issues. Analyzes existing architecture, applications and processes in order to facilitate continuous improvement to maintain maximum efficiency and cost-effectiveness. Performs technical issue research and resolution in support of production activities.  Participates in the facilitation of application implementation and enhancement testing as it pertains to business requirement fulfillment.


Education & Experience:


BS degree in Computer Science, Operations Management, Business Analysis, or Business Administration required; MS degree desired.

1+ years’ experience in formal business systems analysis is required, 3+ years is preferred

Understanding of HSB’s systems, processes, and data needs

Experience in Process Development/Improvement, Data Mining/Analysis, Client/Server Applications, Structured Query Language (SQL), User Acceptance Testing (UAT) Case Design/Documentation/Execution/Results Management,Regression and/or Stress Testing, Technical Issue Analysis/Resolution

Experience in providing excellent customer service either on the front-line or in the back office

Lean Six Sigma or comparable process improvement program certification is preferred

CBAP Certification is preferred

Insurance industry experience

Business Operations experience



Knowledge & Skills:

Good communications skills (verbal and written)

Strong problem solving, analytical and presentation capabilities

Attention to detail

Ability to multi-task, prioritize tasks and ensure assignments are delivered on time

Working knowledge of commonly used concepts, practices, procedures and systems. HSB practices and systems desired

MS Office (Windows, Word, Excel, Access)




At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   


We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.