Claims Handler

As Claims Handler you will be responsible for handling losses in various insurance products. Working to deliver market leading customer service to HSB’s customers both internal and external. 

You will ensure that claims are handled proactively, competently and in line with HSB service level agreements to deliver excellent quality customer service.  Contributing to profitable growth through driving efficiencies and delivering the best solutions for our customers and business. 

This role would be ideally suited to Individuals with a strong team ethic, who are able to work cooperatively to create a positive working environment and actively work together with the wider team to share ideas and bring solutions to help improve and drive the delivery of performance and a positive customer experience.

Commercial/property Claims experience would be preferred but not essential.

Key Responsibilities:

• Responsible for claims handling from FNOL to settlement to drive increased levels of customer service and productivity.    
• Investigate, establish liability, negotiate settlement & identify potential recovery opportunities and fraud identification within departmental service standards and within authority levels or in conjunction with relevant referral points.
• Managing day-to-day claim work load to ensure market leading customer service is delivered and processes and procedures are adhered to and meet tight deadlines and manage a busy workload
• Support the Claims Handling Team Leader in maintaining a culture of high performance within the Claims team, in adhering to the HSB behavioral standards
• Managing relationships & expectations internally and with Client Companies, Brokers, Intermediaries, direct insured’s and third parties, including face to face to deliver service excellence throughout the lifecycle of the claim
• Continue to deliver technical expertise helping to enhance our reputation as leading technical experts, helping to enhance our reputation within the Construction/Engineering Sector.
• Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc, and in line with guidance set.
• Ensure all regulatory requirements and governance are met throughout the claims handling process

Key Skills and Experience

• Customer relationship management
• Claims Handling
• Excellent Customer Service Skills
• Ability to meet tight deadlines and manage a busy workload
• Collaboration & teamwork
• Problem solving
• Excellent written and verbal communication
• Understanding of UK insurance market
• Results-Oriented
• Self-Motivation

Benefits include; a number of options around private medical cover for you, your partner or the whole family and a fixed base 13% pension. Our approach to a healthy work life balance, means a flexible, family friendly working pattern.