IoT Technical Specialist
King of Prussia , United States
Support HSB Applied Technology Solutions team in the implementation of technology in local test pilot sites to design and develop installation knowledge and skill set. Lead role in IoT technology installation for all occupancies representing Sensor Solutions by HSB in customer onboarding, pilot and scale installations as well as working with client, customer and professional installers. This includes but is not limited to the design, development and implementation of installation training guides, videos and any other related educational content as well as conducting internal and external training. Ensure proper workflow, tools, documentation and procedures are in place in support of the installation workstream for HSB’s IoT program. Interact directly with customers to help install technology, answer questions, solve problems, provide educatand maintain our company’s reputation for high quality of service.
Education and Experience:
Must have a degree (bachelors or associates) in engineering, engineering technology, electronic technology, computer engineering, or other technology related discipline
3+ years’ experience in facilities management and/or installing/operating communications or IoT equipment
Experience in operational environments, and in equipment and communications troubleshooting
Project Management experience is a plus
Knowledge and Skills:
Must be mechanically inclined, with ability to install and connect sensor equipment
Must have excellent communications skills (speaking, writing, and presentational)
Must have outstanding interpersonal skills and a positive, service-oriented attitude
Must be articulate and well-spoken with excellent phone and email etiquette
Must have strong technical and computer skills and quick learner for new mobile tools and applications
Working knowledge of commercial facility equipment, usage and safety procedures
General IoT (equipment / sensor) industry knowledge
Ability to thrive in a fast-paced and high-pressure environment while working independently or as part of a team
Problem solving and analytical skills
Strong time management and organizational skills with the ability to manage numerous projects and priorities at once
Skilled with Microsoft Suite (Excel, PowerPoint, Word, & MS Project)
Experience using relational databases, JIRA and Confluence are a plus
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.