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IT Application Support Specialist

 

Location
Hartford , United States

 

Your job

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

Application Support Specialist
Digital Finance and Portfolio Lines
Location: Hartford

The Company
As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity
Future focused and always one step ahead.


The Application Support Specialist has deep functional and technical knowledge of the applications and the application landscape in the scope of his/her responsibility. Provides application maintenance and support services to users or to service delivery functions and contributes to the smooth operations of a dedicated application or application class.

The position will oversee and manage all IT Group related activities and is the single point of contact between Munich Re HSB (Business and IT Business Solutions) and the Application Managed Services (AMS) Vendor.

The Application Support Specialist will prioritize requirements and application changes for the AMS vendor and steer the AMS vendor to ensure quality of delivery. Manage operational oversight of vendor performance for specific services delivered by the vendor.

IT Group Related ResponsibilitiesVendor Management Related ResponsibilitiesThe position is responsible for all measures, methods and quality criteria which are necessary for smooth application operations (i.e., resolution of incidents within SLAs) and to deliver application changes within budget.

Your profile

Qualifications:

At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us

Munich Re America Services, Inc. is a services provider to affiliated group companies primarily related to general services, procurement and IT services.