Service Manager: Support Incident Manager


Hartford , United States


Your job

Service Manager: Support Incident Manager
IT Service Delivery

We’re adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company
As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity

Future focused and always one step ahead

We are looking for a IT Service Manager in our IT Service Delivery team.

As Service Manager for Support Incident Manager, you will be a member of the Global IT Support sub-tower. As part of Global Support, this position works closely with other Service Managers and is responsible for the development and monitoring of operating level agreements (OLAs) between Global IT Support and Tier 2+ assignment group/queue owners. It is a global position that helps identify trends (i.e., ticket aging and hygiene, etc.), monitor service quality, document solutions, recommend improvement opportunities and help shape the future of IT support operations.

Your Job

Your profile

Successful candidates will possess the following skills/capabilities:
At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us

Munich Re America Services, Inc. is a services provider to affiliated group companies primarily related to general services, procurement and IT services.