IT Operations Specialist: Support - Escalations & Knowledge Management


Hartford , United States


Your job

We’re adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company
As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity
Future focused and always one step ahead

We are looking for a IT Operations Specialist in our IT Service Delivery team.

As IT Operations Specialist, you will work closely with the Service Managers to focus on quick, effective resolution of complaints and service process issues. You will also be responsible for IT’s knowledge assets and is integral in the connection between IT support groups and end users. This global position helps identify trends, monitor service quality, document solutions, recommend improvement opportunities and help shape the future of IT support operations.

Your JobPerform other duties as assigned or required. Backups Support Service Managers as needed. May include special projects requiring project management skills. Maintain current knowledge of industry trends and potential impact on the support industry. Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

Your profile

Successful candidates will possess the following skills/capabilities:

At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us

Munich Re America Services, Inc. is a services provider to affiliated group companies primarily related to general services, procurement and IT services.