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User Adoption Specialist, IT User Experience Office

 

Location
Hartford , United States

 

Your job

IT Operations Specialist: User Experience (User Adoption and Training)
IT Service Delivery

We’re adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company
As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity
Future focused and always one step ahead

We are looking for a IT Operations Specialist in our IT Service Delivery team.

As IT Operations Specialist in the Global Support User Experience Office, you will be integral in the connection between the internal end-user population globally and IT Service Delivery. It is a global position that employs organizational change management (OCM) techniques and methodologies to design user adoption strategies and deliver user training/instructional content in support of new IT Support tool, process and technology implementations. By collecting user feedback via focus groups, surveys, ticket data and other forums, the User Adoption and Training Specialist identifies trends and service improvement opportunities that will help shape the future user experience globally.

Your Job

Your profile

Successful candidates will possess the following skills/capabilities:
At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us

Munich Re America Services, Inc. is a services provider to affiliated group companies primarily related to general services, procurement and IT services.