Claims Adjuster (Property)

Company
Munich Re Specialty - Global Markets
Location
London , United Kingdom

 

About us

 

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.  

  

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.  

 

Please see our website for more information.

 

Claims Adjuster (Property)

 

We are currently looking for a Claims Adjuster to be based in London on a full-time basis, reporting into the Group Head of Claims Adjusting.

 

You to support the Head of Property Claims through the effective claims management and oversight of third-party administrators (TPAs) and partners.

 

This role has a direct impact on our customers’ satisfaction and how they perceive the quality of our products and services.

 

Responsibilities:

 

• Supporting the Head of Property Claims, in adjusting all inward claims within claims handling authority.
• Understanding and complying with the Lloyd’s Minimum Standards and Claims schemes where appropriate.
• Liaising and meeting with Claims Agreement Parties, Brokers and Underwriting teams. Attending market and internal meetings on behalf of the Syndicate as appropriate.
• Instructing Loss Adjusters, Lawyers and other third-party Experts as needed.
• All claims are to be handled in accordance with claims handling procedures and any relevant Service Level Agreements, taking due note of MRSG regulatory responsibilities.
• Reporting claims in accordance with reporting requirements.
• Measuring claims process performance and claims leakage regarding indemnity spend, claims savings (subrogation, salvage and recoveries), adherence to policy wordings and correct application of excesses, limits and endorsements.
• Owning key relationships with business partners.
• Initiating regular claims case reviews on a statistically significant sample; sharing your findings and recommendations with the respective TPA, MRSG claims and underwriting teams for continuous service and business improvement.
• Identifying, evaluating and benchmarking of our external TPAs, loss adjusters and other third-party service providers (incl. customer contact centres); promoting “best practices” and minimising claims leakage.
• Providing feedback on individual complaints and trend analysis
• Monitoring developments in the insurance market or other relevant industries and identifying technologies which could substantially improve the customer claims journey.
• You must therefore adhere to the following principles.
• You are required to comply with the PRA and FCA conduct rules.

 

Knowledge and Skills

 

• ACII qualification/ progressing towards ACII qualification.
• Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation.
• Proven claims handling experience is US personal lines and commercial property classes of business.
• Management of TPAs and/or Coverholders with delegated authority.
• Strong stakeholder Account Management experience.
• Flexibility to adapt to the needs of the business and work on UK, International and US claims as both lead and follow.

 

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

 

Diversity, Equity & Inclusion

 

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

 

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

 

Learning and innovating today, striving for sustainable societies and business tomorrow

 

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

 

Learn more about sustainability at Munich Re – choose your impact! 

 

Benefits

 

• 25 days Annual Leave + Bank Holidays
• 10% Non-contributory Pension
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & continuing Professional Development Support
• Hybrid Working + IT Home Set-up Support

 

 

#BePresent #BeBold #BeCurious