Key Account Manager (m/f/d) *

Premier Guarantee
London , United Kingdom


Role: Key Account Manager 

Location: Greater London/South East 

Brand: Premier Guarantee / LABC Warranty 



Role Purpose: 

Since 2007, LABC Warranty has worked in partnership the Local Authority Building Control (LABC) to provide structural warranties. Our unique partnership with LABC means that together we can provide building control and warranties throughout England and Wales. Curstomer growth and retention is extremely important to us, and as such, we are now seeking a Key Account Manager to join our sales team and support the delivery of service excellence to our customers. 


The role will report directly into the Regional Director, and you will support in maintaining client needs and work closely with to obtain new business and provide support from quote through to completion. The ideal candidate will be London based, and will primarily work remotely when not attending client meetings. 


Key Responsibilities: 

  • Serve as the lead point of contact for all customer account management matters 
  • Develop strong relationships with customers, key business executives and stakeholders and preparation of sales reports. 
  • Accurate reporting of account status 
  • Liaise with cross-functional teams internally to ensure a consistent customer experience. 
  • Collaborate with LABC sales team to achieve KPIs while keeping our clients satisfied and engaged with our products and services long term. 
  • Answer client queries and identify new business opportunities among existing customers. 
  • Assist with challenging client requests or issue escalations where needed. 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 


Skills and Experience: 

  • Proven work experience as an Account Manager, Key Account Manager or similar relevant role. 
  • Experience in successfully generating new business. 
  • Demonstrable ability to communicate, present and influence stakeholders at all levels including senior leadership. 
  • Proven ability to manage multiple projects at a time, while maintaining sharp attentiont to detail. 
  • Solif understanding and expereince of CRM Softwares and MS Office. 
  • Experience in delivering client focussed solutions to customer needs and requirements. 


Benefits: A snippet of benefits offered:

  • Annual bonus 
  • Excellent pension scheme 
  • Private Medical Insurance 
  • Enhanced Maternity/Paternity leave (after 2 years service) 
  • 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service 



At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.


All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.